Terms & Conditions

Amendments to these terms

We may, from time to time, amend them. In this case, we will post the new terms here.

Website 

All information on this website is distributed with the understanding that the authors, publishers and distributors are not rendering legal, accounting or other professional advice or opinions on specific facts or matters and accordingly assume no liability whatsoever in connection with its use.

In no event shall Minster Mill be liable for any direct, indirect, special, incidental or consequential damages arising out of the use of the information herein.

Unless otherwise noted, text and images in this website are the exclusive property of Minster Mill and may not be copied or distributed, in whole or in part, without our express written consent.
Permission is granted to print copies of pages of this website, and to link to this website from other websites.

We are not responsible for the content of any other websites linked to from this website. A link on this website does not imply any kind of endorsement or recommendation from Minster Mill.

By using this website, you are consenting to accept these terms and conditions.

Gift Vouchers 

These are the terms and conditions which govern your use of the web site which you will require to access to purchase an Minster Mill online gift voucher. By purchasing vouchers on this website, you agree to be bound by the terms and conditions highlighted under this document and also the terms and conditions associated with the individual voucher purchased.
We reserve the right to alter our terms and conditions without any notice, and advise that it is your responsibility to regularly review these terms and conditions before each purchase to ensure that you are kept up-to-date with any changes to them.

 

Purchase

A valid debit or credit card is required to complete an online voucher purchase. Payment is taken by the company and will appear on your bank statement as either ‘The Bath Priory Limited’ or ‘Minster Mill’. Credit Card details are entered over a secure webpage, using a 256-bit SSL certificate (Secured Sockets Layer) from Trustwave. Payment is made using 3D Secure protocol which is designed as an additional security layer for online credit and debit card payments.

A contract of sale does not exist between you and the Company, until such time as the payment has cleared and a confirmation of purchase has been issued, irrespective of whether or not this was received.

Details entered on the voucher, including but not limited to email addresses, postal addresses or contact details are the sole responsibility of the purchaser. The Company cannot be held responsible for any errors relating to the incorrect input of data. Confirmation should be checked as soon as it is received to ensure that the details are correct.

You verify that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Gift Voucher ordered.

To purchase any vouchers or experiences that include alcoholic beverages, you must be 18 years in age or older.

A minimum age of redemption might apply for some vouchers or experiences.

All vouchers are valid for 12 months from purchase date.

 

Issuing & Delivery of Vouchers

Vouchers can be delivered via Royal Mail postal service or electronically.

Electronic Vouchers are delivered immediately as a PDF attachment, to the email address selected.

Postal vouchers are issued by the Company, within 3 days of purchase, and are sent out via first class mail. The company cannot be held responsible for any delays in receiving the voucher. Should you require the voucher to be sent out via any other means (Special Delivery), please contact the Company directly to discuss. Additional charges may apply.

Vouchers can also be collected in person, by prior arrangement.

 

Returns & Refunds

All vouchers are non-refundable and non-transferable, unless otherwise agreed by us.

Lost or stolen vouchers will not be refunded nor be replaced.

We reserve the right not to accept vouchers which may be damaged or defaced.

Our terms and conditions, or the terms and conditions of the specific vouchers do not affect your statutory rights.

Vouchers are valid for 6 months from the purchase date. Expired vouchers are non-refundable and non-extendable.

Reservations 

In order to avoid any misunderstandings regarding reservations, the following are our terms and conditions of trading. All reservations are accepted on the basis of these terms and conditions.

 

Making a Reservation

All reservations made at Minster Mill are held on an option basis until the hotel receives confirmation.

 

Confirmation

In order to confirm a reservation, a debit or credit card is required as a guarantee.

 

Deposits

Minster Mill reserves the right to require payment of a deposit to a predetermined amount, as specified at the time of reservation to secure all bookings. In the event that a cancellation fee needs to be implemented, the deposit becomes non-refundable and will be set against the cancellation fee. The balance will be charged to the credit card used to guarantee the booking.

 

Pre-authorisation

On arrival at the hotel, guests may be required to provide a credit/debit card for pre-authorisation which will be the equivalent to the total amount outstanding for the accommodation. The pre-authorisation is not a charge and no funds will be debited from your account until your departure. For further details about pre-authorisations please ask at reception or call the hotel prior to arrival.

 

Cheques

Cheques and travellers cheques are not accepted as payment.

 

Passports

All non UK travellers must present a passport on arrival to Reception

 

Bedroom Cancellation Policy

Fully flexible with free cancellation up to 4pm, 3 days before arrival.  After this, the first night’s stay will be charged.  No deposit needed, simply provide a credit/debit card to secure your reservation with a pre-authorisation taken ahead of arrival for card validation.

Cancellation Policy - Advance Purchase
Pre-payment to secure our best rates at the time of booking. Payment is non-refundable and non-transferable. With this in mind, it may be advisable to take out holiday insurance.

Cancellation Policy - Booking Provider
Please see the cancellation policy with your booking provider for full terms & conditions. Cancellations must be placed through your booking provider.

Rates
All rates quoted are inclusive of 20% VAT

Group & Multiple-night Bookings
N.B room nights are: number of rooms x number of nights (e.g. 6 rooms x 3 nights = 18 room nights).

10 – 20 room nights in total

Fully flexible with free cancellation up to 4pm, 14 days before arrival. After this the full stay will be charged. No deposit needed initially, simply provide a credit/debit card to secure your reservation with the full payment taken 14 days before arrival.

4+ rooms per night or 20+ room nights in total

Payment for the full stay is required at the time of booking to secure your reservation or contracted under our Group Terms & Conditions. Payment is non-refundable and non-transferable. With this in mind, it may be advisable to take out holiday insurance.

Children 

Children of all ages are welcome to stay at Minster Mill and infants (aged 0 - 2) stay for free. Children (aged 3 - 16) will be on the same rate (e.g. bed & breakfast) as the adults on their reservation.
Find out more about families at Minster Mill.

Dogs 

Minster Mill recognises that pets are considered part of our guests’ family. The hotel is designated as pet friendly and welcomes dogs.

We can accommodate your canine companion in several of our Garden Rooms which are dog-friendly, with easy access to the riverbank and garden walks. We charge £20 per dog, per night. We will provide a dog bed, water bowl and a dog treat on arrival in the bedroom.

Dogs must be kept on a lead at all times when in the hotel or in the hotel grounds. Please ensure that you respect other hotel guests and “pick up” after your dog.

Dogs are welcome in the bar area of our sister hotel located over the road, the 
Old Swan, but sadly not in Minster Mill’s public spaces.

Dogs are allowed to be left unattended in the bedroom but please make Reception aware when doing so.

Guide dogs are exempt from the policy but please call for more information before booking.

Restaurant Reservations 

The dress code for the dining room is smart casual, with no jeans or trainers.

Children are welcome to join us in the restaurant until 8.00pm, with last orders being placed by 7.00pm. As well as The Garden Menu for V.I.L.P (very important little people) smaller portions can be enjoyed from any of our 'grown up' menus.

Spa 

Children Policy

Our spa is small but beautiful in an attempt to create a tranquil environment sadly we are unable to accommodate children under the age of 16 in this area. Chess, table tennis, tennis, play barn, crotchet, cycling, walking trails and a play area is available for children to use.

Treatment Cancellation Policy

Cancellation within 48 hours will be rescheduled. 24 hours or less, cancellations will incur a 100% charge.

 

Christmas & New Year's Eve 

A non-refundable deposit of £500 is required to secure the reservation with full pre-payment by 1st November for both our Christmas package and New Year package. In the unfortunate event you have to cancel your confirmed booking after 1st November, the full package rate will be charged. With this in mind, we do strongly suggest that you take out holiday insurance.